About Us


“Leaders in Executive Search since 1981”

Bencin & Associates is a premier executive search and recruiting firm for call centers and contact centers throughout the world.  With direct industry experience since 1981, our recruiting has included customer service,tech support,inbound/outbound sales,help desk, new business development,back office, etc.

Membership in numerous industry organizations over the years has helped us develop exceptionally strong name recognition along with an extensive database. Some of these include ICSA-International Customer Service Association, SOCAP-Society of Consumer Affairs Professionals, DMA-Direct Marketing Association, ICMI-International Customer Management Institute, SHRM-Society for Human Resource Management (SHRM), CCNG-International Call Center Networking Group and PACE-Professional Association for Customer Engagement.

We work across all verticals both domestically as well as on an international basis.

Satisfied clients of our executive search consultant firm include Verizon,Marriott,Solar City, DTE Energy, Pepsi Cola, Tacoma Public Utilities, Merck,Priceline, Apple Computer, GE, American Greetings, BP America,Walgreens,etc.  Over 50 Fortune 500 clients.

MajorBPOcall center clients include Expert Global Solutions, Customer Link, Convergys, West Corporation, Sitel,TeleDirect, TelePerformance, Teletech, etc.